Right of return

We firmly stand behind the quality and authenticity of our watches. However, customers in the EU have the right to return purchases within fourteen (14) days of receipt of the product. The return period will expire 14 days after the day you received the product.

If you are in any way unhappy with the product you may make use of your right to return by sending us an email at info@chronohut.com. Please note that this is an EU policy and does not apply to purchases made from countries outside the EU.

All returned products must be in the exact same condition as when they left our office. The customer is responsible for the costs and risks of the return shipment. It is your responsibility to ensure that the parcel reaches us in good order. We do not accept any liability for products that are lost or damaged before they reach us.

Important notice

All watches from our collection are documented with pictures and videos. This way we can ensure that any returns are in the same condition as when they were sold. Also any paperwork, boxes and accessories that were included with the watch must be returned. If the product is not in complete or in original condition, we may refuse the return or refund a lower amount. This can apply to the following cases:

  • Watches that have been worn (other than testing it on your wrist at home as you would do in a boutique)
  • Watches that have suffered damage or scratches that were not present before
  • Watches that have been opened without our consent and approval
  • Watches of which parts are missing or have been exchanged for other parts
  • Incomplete or damaged paperwork, boxes and/ or accessories


As long as the products are returned to us in the original and complete condition, we will refund your purchase as soon as possible, but always within thirty (30) days. Refunds will be issued in the same form of payment used for the original sales transaction. Original shipping costs (if any) will not be refunded. Refunds are authorized once the returned items are received and inspected.